Shipping policy
SHIPPING POLICY
This policy explains how BookBuddies processes, dispatches and delivers orders.
UK delivery
BookBuddies currently accepts orders for delivery within the United Kingdom, including England, Scotland, Wales and Northern Ireland.
International delivery is not yet available. We plan to introduce international shipping once the delivery rates, customs information and eligible destinations have been configured correctly. This policy will be updated when international ordering becomes available.
Order processing
Orders are normally checked, packed and dispatched within 1–2 working days.
Working days are Monday to Friday, excluding UK bank holidays. Processing may occasionally take a little longer during particularly busy periods, but we will contact you if a significant delay affects your order.
Delivery services
Orders are sent using a tracked service provided by Yodel, Evri or Royal Mail. The carrier is selected according to the parcel’s size, weight and destination.
Once your order has been dispatched, you will receive tracking information using the contact details supplied during checkout.
Delivery times provided by the carrier are estimates rather than guarantees. Delays can occasionally occur because of weather, service disruption or other circumstances outside our control.
Delivery charges
Delivery charges are calculated according to the weight of your order and displayed at checkout before payment.
UK orders with a goods value of more than £50 qualify for free standard delivery. The discount is applied automatically at checkout when the qualifying order value is reached.
Delivery addresses
Please check that your delivery address is complete and correct before placing your order.
If you notice an error, contact us as soon as possible at lisaatbookbuddies@gmail.com. We cannot guarantee that an address can be changed after an order has been dispatched.
Tracking and delayed parcels
Use the tracking link supplied with your dispatch confirmation to follow your parcel.
If the tracking information has not updated for an unusual length of time, or the parcel has not arrived within the carrier’s expected delivery window, contact us at lisaatbookbuddies@gmail.com with your name and order number. We will investigate the shipment with the carrier.
Lost parcels
If a tracked parcel appears to have been lost in transit, contact us so that we can investigate with the delivery company.
Where the carrier confirms that a parcel has been lost, BookBuddies will arrange an appropriate remedy, such as a replacement where possible or a refund.
Damaged or incorrect orders
Please contact us as soon as possible if your order is damaged in transit or you receive the wrong item.
Email lisaatbookbuddies@gmail.com with your order number and a description of the problem. Photographs of the parcel and item may help us resolve the issue with the carrier.
BookBuddies will cover reasonable return costs where an item is incorrect, faulty or materially not as described. Further information is available in our Refund Policy.
Multiple-item orders
Where practical, items in the same order will be packed and dispatched together. In some circumstances, an order may arrive in more than one parcel. If this happens, available tracking information will be provided for each shipment.
Contact us
For shipping or delivery enquiries, email:
Please include your order number when contacting us about an existing order.