Refund policy
RETURNS, CANCELLATIONS AND REFUNDS POLICY
We want you to feel confident ordering from BookBuddies. This policy explains your rights when cancelling an online order, returning an item or reporting a problem.
14-day right to cancel
You may cancel most orders within 14 days of receiving them without giving a reason. To cancel, email lisaatbookbuddies@gmail.com within this 14-day period and include your name and order number.
After telling us that you wish to cancel, you have a further 14 days to return the item. We will provide the return address and instructions when we acknowledge your request.
Change-of-mind returns
For a change-of-mind return:
• You are responsible for the cost of returning the item to BookBuddies.
• The item should be returned in the same condition in which it was received.
• Please package it securely and obtain proof of postage.
• You are responsible for any reduction in value caused by handling the item beyond what would reasonably be necessary to inspect it.
Original standard delivery charges will be refunded where required. If you selected a more expensive delivery service, we are only required to refund the cost of our standard delivery option.
Refunds will be made to the original payment method. We may wait until the returned item has arrived, or until you provide evidence that it has been sent, before issuing the refund. Once the return has been received or evidenced, the refund will be processed within 14 days.
Incorrect, faulty or not-as-described items
Please contact us as soon as possible if:
• You receive the wrong item.
• Your order is damaged in transit.
• An item has a fault that was not disclosed.
• A book’s condition differs materially from its product description or photographs.
BookBuddies will cover reasonable return costs when an item is incorrect, faulty or materially not as described. Depending on the circumstances and availability, we will offer an appropriate remedy, such as a refund or replacement.
Second-hand and vintage books
Second-hand and vintage books naturally vary in condition. Listings may describe features such as page tanning, inscriptions, foxing, cover wear, creasing, shelf wear or other signs of age and previous ownership.
Condition characteristics clearly disclosed in the product description or photographs form part of the item’s description. They are not, by themselves, evidence that the item is faulty or not as described. This does not affect your statutory rights if the book differs materially from the information provided before purchase.
Items that cannot normally be returned
Legal exceptions to cancellation rights may apply to certain items, including goods made or personalised specifically for you. Any applicable exception will be stated clearly before purchase.
This does not affect your rights when an item is faulty, incorrect or not as described.
Exchanges
Because many BookBuddies books are individual, one-copy items, a like-for-like exchange may not be possible. Where appropriate, we will arrange a return and refund so that you can place a separate order.
Cancelling before dispatch
If you wish to cancel an order before it has been dispatched, contact us as soon as possible at lisaatbookbuddies@gmail.com. If the order has already been dispatched, the standard return procedure will apply.
Contact us
For cancellation, return or refund enquiries, email:
Please include your order number and a brief explanation of your request. Photographs may be helpful when reporting transit damage or a condition problem.
Nothing in this policy limits or excludes your statutory consumer rights.